![]() ![]() If disabling batching resolves the notification issue, then it is possible that the service responsible for the batching of Jira Notification was stuck Go to the page ⚙ > System > Batching email notifications, and check if batching is enabled.in such case, you can refer to the section Troubleshooting Mail Queue Service issues of the KB article Troubleshooting slow/stuck notification issues in Jira/Service Management Server/Data Center.then it means that the Mail Queue Service might be stuck (for various reasons).If mails are piling up in the Mail Queue with the white colour as shown in the screenshot, and if it is possible to manually flush the Mail Queue from the UI:.in such case, you can refer to the section Troubleshooting SMTP mail server issues of the KB article Troubleshooting slow/stuck notification issues in Jira/Service Management Server/Data Center. ![]() then it means that the Mail Queue Service is unable to sent the notification email via the SMTP server (for various reasons).If mails are piling up in the Error Queue or are listed in in the Mail Queue with the pink colour, as shown in the screenshot below:.Check if emails are piling up in the Mail Queue or in the Error Queue, and if you are able to flush it manually from the UI Inspect your Mail Queue under ⚙ > System > Mail Queue.Make a note of any error that is returned from the test. Send a Test Mail inside the SMTP Server configuration setup screen. Ensure you've properly configured an SMTP Server.Symptoms No email notifications are being received by anyone (or are received with a very long delay or hours/days) ![]()
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